Frequently Asked Questions
General Community Questions
Our leasing office is open Monday, Wednesday, and Friday from 9:00 AM to 6:00 PM; Tuesday and Thursday from 10:00 AM to 6:00 PM; and Saturday from 10:00 AM to 5:00 PM. We are closed on Sundays.
Yes. Our Houston Medical Center apartment community is pet-friendly and welcomes cats and dogs.
We offer modern studio, one-bedroom, and two-bedroom apartment homes designed with contemporary finishes and spacious layouts.
Our community is conveniently located in the heart of the Houston Medical Center, providing easy access to major employers, universities, shopping, dining, and entertainment.
Our community features brand-new luxury apartments in Houston Medical Center, offering premium amenities, modern interiors, and a convenient central location.
No, we do not currently offer furnished apartment homes.
No. Smoking is not permitted anywhere on the property.
Leasing & Application Process
You can easily schedule an apartment tour through our property website or by contacting our leasing office directly.
Applicants must provide proof of income and meet rental history, credit, and background screening requirements.
Applicants must earn at least three times the monthly base rent. Guarantors must meet income requirements of five times the monthly rent.
We encourage prospective residents to submit their applications online through our leasing portal for the fastest processing.
Yes. All residents are required to maintain renters insurance throughout their lease term.
Approval times vary depending on applicant verification and screening results.
Yes. We offer flexible lease terms ranging from 3 to 15 months.
Yes. All applications are subject to credit, rental history, and background screening.
Pricing, Fees & Deposits
We require a refundable $1,000 security deposit, or residents may qualify for a Jetty deposit alternative.
Residents pay a monthly community fee of $58. Please contact the leasing office for details regarding included services.
Residents are responsible for electricity, water, sewer, and gas services.
Rent payments can be made using ACH, Bilt, debit cards, credit cards, or cashier's checks through approved payment channels.
Move-In & Lease Terms
We offer flexible lease terms ranging from 3 to 15 months to fit your housing needs.
Residents must provide a signed lease agreement, cashier's check (if applicable), proof of electricity activation, and proof of renters insurance.
Yes. Lease transfers and subletting may be permitted subject to management approval and community policies.
Residents should return all keys and leave the apartment in a clean condition comparable to its move-in state to help ensure a smooth move-out process.
Amenities & Lifestyle
Residents enjoy a wide range of amenities, including a resort-style swimming pool, fitness center, yoga studio, bark park, resident clubhouse, coffee bar, courtyards, lounges, billiards area, and podcast room.
No. Amenity access hours vary by facility.
Yes. Residents may reserve the community clubhouse for private gatherings and events.
Yes. Complimentary Wi-Fi is available in common areas throughout the community.
No. We do not currently offer guest suites.
Yes. Onsite resident parking is available.
Yes. Electric vehicle charging stations are available for residents.
Yes. Residents have access to bike storage facilities.
Packages are securely delivered to our onsite Luxer One package locker system for convenient pickup.
Yes. Residents can participate in regularly scheduled community events and social activities.
Guests
Yes. Guest parking is available onsite for visitors.
Guests may access the community using the Chirp mobile access system.
Accessibility
Yes. Our community offers accessible features designed to accommodate residents and visitors with disabilities.
Yes. Common areas and amenities are designed to be accessible.
Yes. Accessible parking spaces are available throughout the property.
Pets
Yes. We proudly welcome pets in our pet-friendly Houston Medical Center apartment community.
Yes. Certain breed restrictions apply. Please contact the leasing office for complete pet policy details.
Residents may have up to two pets per apartment home.
Yes. Service animals and approved emotional support animals are permitted in accordance with applicable laws and community guidelines.
Residents and their pets can enjoy our onsite bark park and pet-friendly outdoor spaces.
Yes. Pet fees and pet rent apply. Contact the leasing office for current pricing and policy details.
Neighborhood
Our apartment community is located near Ardmore and Almeda in the Houston Medical Center area.
Residents enjoy convenient access to H-E-B, Kroger, Target, Aldi, and numerous dining and retail destinations nearby.
Nearby universities include Rice University, the University of Houston, and Texas Southern University.
The nearest public transit stop is approximately one mile from the community.
Resident Resources
Residents can pay rent conveniently through the Loft Living app.
Lease renewals can be completed through the resident portal.
Residents can submit maintenance requests quickly and easily through the Loft Living app.
Yes. Residents have access to an online portal for payments, maintenance requests, lease management, and community updates.
Yes. Residents can participate in the Bilt Rewards program and earn points through eligible rent payments.
We do not currently offer dedicated remote work services, although residents can take advantage of our community spaces and lounges.